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Effective: February 1st 2024

The following Personally Identifiable Information (“PII”) is gathered from registered users (“subscribers”):

1. Email Address
WaterAlerts.ie uses your email address for two core reasons; (i) the email acts as the username to log into the service and (ii) the email address is used to disseminate alerts & notifications to the subscriber. The email address is a unique entity in the WaterAlerts.ie database and it is also used to reset your account password, if you forget it. In extremely rare cases your email address is used to send out service updates, policy changes and changes to the WaterAlerts.ie terms and conditions if further consent is required.

2. Irish Mobile Number (optional)
WaterAlerts.ie includes an optional feature to contact subscribers by SMS text message for certain alerts (e.g., severe weather warnings). The subscriber must add and validate their mobile number in their account panel on the WaterAlerts.ie website as an optional feature.

3. Password
You need to authenticate with WaterAlerts.ie to access your account. Passwords are created at registration and they are salted/hashed on the WaterAlerts.ie server – passwords are never stored in plain text and are unseen by the service providers. For good password management, it is recommended to use unique passwords for each web service you access and WaterAlerts.ie is no different.

4. At least one preferred mapped location / Eircode
WaterAlerts.ie offers focused alerts that are locally relevant to subscribers. To make this happen, WaterAlerts.ie allows you to add mapped locations for which you want to receive alerts. A minimum of one location is required while it is possible to add up to three mapped locations. It is up to the subscriber to map their location on the system and to provide the level of accuracy they are satisfied with. It is not necessary to map exactly to a home location – the centre of a town or townland is usually sufficient to ensure you get the alerts that interest you. WaterAlerts.ie stores coordinates statically in a database after they are updated by the subscriber and WaterAlerts.ie does not track your location at any time. Coordinates are stored as a Latitude Longitude pair.

5. IP address
An Internet protocol (“IP”) address is the unique number assigned to your Internet communicator device or Internet Service Provider (“ISP”). WaterAlerts.ie may track such IP addresses for system administration, site tracking, to prevent our servers from being abused and for other uses described in this Privacy Policy.

6. Name
WaterAlerts.ie uses Stripe for payment processing and your name will be made available to WaterAlerts.ie via the Stripe account interface. However, names are not stored in the WaterAlerts.ie database at any time.

Summary of how we use the information we gather:

We use the personal information (PII) to allow you to manage your unique WaterAlerts.ie account and experience. We require your contact and location details to correctly send you notifications, and we require a unique username (email address) for you to create and access your account. Your password is also used to access your WaterAlerts.ie account. To send you accurate, localized alerts and notifications we require coordinate information about your preferred location(s) - this can be accurate to your town/city and not necessarily to your exact home location. In the case of poor behaviour on our site (e.g., web scraping) we may use your IP Address to identify any potential threats or insulting behaviour and to block it from accessing WaterAlerts.ie.

The people that are given access to your personal information:

WaterAlerts.ie (Pin Point Alerts Ltd) is the sole owner of the WaterAlerts.ie user database. We will solely use your PII details for the purposes of identifying if you should receive any alerts/notification and, subsequently, we will use your contact details to correctly deliver the information to you through a preferred channel (eg email, app or SMS). At no time is the WaterAlerts.ie subscriber database made available to external 3rd parties, nor is it foreseen to engage with external companies that can access the subscriber database at any time. If this policy changes then all subscribers will be notified by email. If WaterAlerts.ie engages 3rd party agencies for any IT development work then it will take place on a cloned version of WaterAlerts.ie with an empty subscriber database.

The security measures we have in place to protect your personal information:

We have put in place reasonable and appropriate physical, electronic, and managerial procedures to help safeguard information we collect through WaterAlerts.ie. However, you should know that no company or web service, including WaterAlerts.ie (Pin Point Alerts Ltd), can fully eliminate security risks associated with Personally Identifiable Information (PII). To help protect yourself, please use a strong password, do not use the same passwords to access your WaterAlerts.ie accounts that you use with other accounts or services, and protect your user names and passwords to help prevent others from accessing your accounts and services.

Deleting/Closing your Account to remove all personal data:

A subscriber can choose to delete their account at any time and they will be instantly removed from the live WaterAlerts.ie database. Accounts that are deleted are done so in a self-service manner by the subscriber on the WaterAlerts.ie website and this is an irreversible step. Account details cannot be recovered once an account deletion is triggered. However, PII we collect will be contained in secure backups for a maximum of 14 days after a subscriber has unsubscribed from the system. The 14-day period is part of Pin Point Alerts Ltd’s corporate backup strategy and is within a reasonable time to remove the subscriber. Accidental account deletions cannot be recovered from backups. The sole purpose of backups is to restore the complete service from a backup, if necessary.

What Choices Do We Give You and How Can You View, Correct or Review Your Personal Information?

i. Login to WaterAlerts.ie to manage or delete your account
WaterAlerts.ie allows subscribers to login and manage their account with the username (email address) and password they created during the registration process. The login area is accessed from www.wateralerts.ie/login. After a subscriber logs into the WaterAlerts.ie website they can use the Account Manage menu section to navigate to the Account Close/Delete item. Clicking into this menu item will ask for confirmation before the account is instantly deleted.

ii. Subject Access Requests
To make Subject Access Requests (SAR) easier, subscribers can use the Contact form on the website, and indicate that they are interested in a Subject Access Request. They will be assisted from here by Pin Point Alerts staff.

Our use of cookies:

The WaterAlerts.ie website makes use of first party cookies which are small digital files that are stored in your web browser that enable us to track your return visits to our website. We use cookies to ensure an improved user experience and to provide feedback on how the service is used. The purpose of cookies on www.WaterAlerts.ie is also used to speed up the load time for web pages on subsequent visits to the website. Your browser settings may allow you to block these cookies, which is fine and the service will continue to operate, but we recommend you have them enabled to help us personalise your experience of the WaterAlerts.ie website and ensure a smooth user experience.

Third Party Analytics:

We may provide anonymous data to third party analytics companies (i.e. no PII data is transferred) to help us understand how WaterAlerts.ie is being used and to help us make improvements. The WaterAlerts.ie website may use Google Analytics for its website analytics management.

Where does the Personally Identifiable Information (PII) database and backups reside?

All aspects of WaterAlerts.ie including databases and websites are hosted within the European Union. At no stage is PII transferred to a 3rd country outside of the European Union. Backups are fully encrypted and stored securely in Ireland for a maximum period of 14 days before self-deleting. We are happy to share further information on our storage and security practices with our paid clients and paid subscribers at any time.

Questions and Complaints

If you believe WaterAlerts.ie maintains your personal data (PII) incorrectly then you may direct any inquiries or complaints concerning our Data Protection and GDPR compliance to privacy.wateralertsie@pinpointalerts.com. We will respond within a maximum of 3 working days. If you want us to forcibly remove you from the WaterAlerts.ie system (i.e. you are not able to use the WaterAlerts.ie Close/Delete feature listed above) then it will take up to 7 working days. If we fail to respond within that time, or if our response does not address your concern, then please contact Pin Point Alerts Ltd directly at 01 2544363. It may be a case that your email did not arrive or was blocked, and we want to ensure we deal with your inquiry as soon as possible.

How We May Update Our Privacy Policy

From time to time, we may collect and use Personally Identifiable Information (PII) in ways not previously disclosed in our Privacy Policy. For example, if new alert channels come on board that require WaterAlerts.ie to store further PII then we will advise you about this. Therefore, if our information practices change we will post any adjustments to our policy on this website and change the “Last Updated” date above. Unless additional notice or further consent is explicitly required by applicable laws, this will serve as your notification of these changes. You will not be “auto-consented” into any new parts of WaterAlerts.ie that require additional PII. If you are concerned about how your information is used, bookmark this page on your web browser and check back periodically.

Last Updated: February 1st 2024

General

The WaterAlerts.ie service is provided by Pin Point Alerts Limited (Registered in Ireland, ref. #488766). Participation in the WaterAlerts.ie service is governed by these terms and conditions. These terms and conditions are important and protect you and us. Please take the time to read the terms and conditions carefully. If you have any questions about the terms and conditions, please email WaterAlerts.ie at wateralertsie.terms@pinpointalerts.com.

Alert data that is used on WaterAlerts.ie is gathered from a variety of external data providers. This open and publicly-accessible alert data is provided "as is", with no interaction or engagement with the data owner at any time. This is an information service that issues alerts when the data becomes available from these sources. Neither WaterAlerts.ie nor the data owner is responsible for any errors, omissions or delays in publishing alerts on WaterAlerts.ie.

Interpretation

• "Applicable Laws" means any law, statute, regulation, order, judgement, decision, recommendation, rule, policy or guideline passed or issued by government or any competent court or authority in relation to the subject matter of these Terms and Conditions.
• “WaterAlerts.ie System” means the website, WaterAlerts.ie smartphone apps, data, processes, functions and all related components of the WaterAlerts.ie System
• “Registered User” means you, being the person who uses the WaterAlerts.ie System.
• "Website" means the www.wateralerts.ie website, WaterAlerts.ie smartphone apps, and any other websites or microsites, generated by the Company through which Registered Users are invited to use; and "You" or "you" or "Your" or "your" means the Registered User.

Acknowledgement and acceptance

This Agreement ("the Agreement") outlines the terms and conditions governing your participation in the WaterAlerts.ie System and it is your responsibility to read and understand them. Through enrolling and/or using the WaterAlerts.ie System you become a member of the WaterAlerts.ie System ("Member") and you agree to be bound by these terms and conditions. Participation in the WaterAlerts.ie System is offered at the sole discretion of Pin Point Alerts Limited who own and operate WaterAlerts.ie (hereinafter referred to as "WaterAlerts.ie").

WaterAlerts.ie reserves the right at any time and from time to time, to modify or amend this Agreement and/or any part thereof. Registered Users understand and acknowledge that most recent version of this Agreement will be located on the WaterAlerts.ie website at [terms and conditions area at footer of all web pages]. Registered Users non-termination or continued use of the WaterAlerts.ie System constitutes an affirmative acknowledgement by the Member of any modification to this Agreement and consent to be bound by its terms. A Member may terminate his/her Registered Users account at any time if he does not agree with the terms of this Agreement.

WaterAlerts.ie’s privacy promise

It is WaterAlerts.ie's policy and promise to respect the privacy of its Registered Users. WaterAlerts.ie has “privacy by design” included at all stages of the process, from technical development of the service to account closure requests by Registered Users on the websie. A dedicated Privacy Statement and details of Data Protection policies for WaterAlerts.ie on the app and website and you are strongly encouraged to read this statement to check exactly what types of Personally Identifiable Information (“PII”) is collected, stored and processed by WaterAlerts.ie.

We cannot ensure that private communication and other identifiable personal data will never be disclosed in ways not described in this section. By way of example (without limiting the foregoing) we may be forced to disclose the data to a government agency lawfully requesting the same or to any court acting in pursuance of its powers. We reserve the right to and you hereby agree to allow us to disclose any information about you to law enforcement, government officials or to any court or court officials as we in our sole discretion believed necessary or appropriate.

You are responsible for keeping your password confidential and for all activities that occur under your password or account. Please let WaterAlerts.ie know of any unauthorised use of your password, or any other breach of security. We will clearly state why we are collecting personal information and how it will be used. At your request we will allow you inspect and edit any personal data relating to you and this will be subject to small, cost-recovery fees in certain situations.

By joining the WaterAlerts.ie System you agree to allow WaterAlerts.ie to communicate with you through various channels such as email, app and SMS text message regarding alerts and notifications for your preferred location(s). WaterAlerts.ie will always use this communication method responsibly.

Terms of participation

Registration to the WaterAlerts.ie System is based on a paid annual subscription. You will not be able to access certain account settings, features or receive alerts if you do not have an up to date subscription, which can be purchased online on the app or website.

The WaterAlerts.ie System is only available for locations in Republic of Ireland. You are advised not to subscribe if you do not have a location of interest within this region.

SMS alerts are available for certain situations. Irish +353 mobile numbers can be added to your account to receive these SMS alerts. Only +353 numbers are permitted in the system and international (i.e., non-Irish) mobile numbers are not allowed.

WaterAlerts.ie is not responsible for changes to, or discontinuance of any alerts through third party agencies, bodies or agencies. For the avoidance of doubt, if a data provider stops providing its data to WaterAlerts.ie then this is beyond our control. In this situation, refunds will not be offered to any paid subscribers. For example, if you opt in to receive water outage or boil water alerts and this data is no longer available, then you will stop receiving these alerts without any refund. The same applies for all alert categories.

WaterAlerts.ie is not responsible for the inaccurate communication of alerts through a linked site, open data site, by that participating agency, body or agency that provides alert data for this service. For the avoidance of doubt, if an alert data provider delivers incorrect, inaccurate, incomplete, delayed or faulty data then this is beyond our control - we process the data "as is" and no quality checks are carried out on data quality. In this situation, refunds will not be offered to any paid subscribers.

WaterAlerts.ie reserves the right to change the mode of services through the System from time to time and any such change will be communicated to Registered Users. New features and alert delivery channels (eg smartphone app notifications) may be introduced in the future and WaterAlerts.ie maintains the right to send a single promotional notification to Registered Users to advise them of any such service updates. At no time will any new features or alert types be auto-consented on behalf of the registered user – the Registered User must log into WaterAlerts.ie and take action on their account if any new consent is required. WaterAlerts.ie's registered users maintain the right to modify their account by logging in through the website or any smartphone apps to manage alerts or account preferences at any time. Registered Users may also request to terminate their WaterAlerts.ie account through their account area at any time by following “Close /Delete Account” link in the Manage Account section.

WaterAlerts.ie may from time to time directly adjust a member's account upwards or downwards in respect to errors or suspected fraud, for which we have full authority.

WaterAlerts.ie and Pin Point Alerts Ltd will not be responsible for any loss, damage or consequences howsoever arising, whether directly or indirectly arising as a result of subscribers not receiving alerts on any given week. This service is intended as an information service and it should not be relied upon for matters of life and death, or where injury may occur.

There is no email/phone support available for guest or subscriber accounts. Subscribers may request account assistant through the contact form on the website: www.wateralerts.ie/contact

Links to third party sites

Links included within the WaterAlerts.ie website may let you leave the WaterAlerts.ie website and enter into other website(s) ("linked site(s)"). The linked sites are not under the control of WaterAlerts.ie and WaterAlerts.ie is not responsible for the contents of any linked sites or any link contained in a linked site or any changes or updates to such sites. Examples of linked sites include the EPA's beaches.ie website and the Uisce Eireann website. WaterAlerts.ie is not responsible for webcasting or any other form of transmission received from any linked site. WaterAlerts.ie is only providing these links to you as a convenience and the inclusion of any link does not imply endorsement by WaterAlerts.ie of the site or any association with their operators. By way of example, WaterAlerts.ie may link a local authority websites but it not responsible for content on the Council’s website.

Advertising other company services

WaterAlerts.ie reserves the right to include advertisements to other services provided by Pin Point Alerts Ltd as well as third party advertisers as part of the service. This includes provision and the right to include advertisements in alerts that are issued. This includes "Banner Ads" on the WaterAlerts.ie website and as part of email alerts issued to Registered Users.

Intellectual Property

You acknowledge that all trade marks, trade names, service marks, rights (registered or unregistered) in any designs, applications for any of the foregoing; trade or business names; innovations, inventions whether or not capable of protection by patent or registration, registered design and topography rights; know-how, including data specifications, drawings and instructions; secret formulae and processes; rights protecting goodwill and reputation; database rights and rights under licences and consents in relation to such things, rights in the nature of unfair competition rights, and rights to sue for passing of and all rights or forms of protection of a similar nature to any of the foregoing or having equivalent effect anywhere in the world; copyright, trade marks and other intellectual property rights in and relating to the WaterAlerts.ie website (hereinafter referred to as "Intellectual Property") are solely owned by WaterAlerts.ie (Pin Point Alerts Ltd.). You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, the Intellectual Property. All other trademarks, product names and company logos cited herein are the property of their respective owners.

All data published on WaterAlerts.ie is subject to copyright from the data owners, and may not be reproduced on any other website without the prior consent of relevant data owners. This includes alert content which is published on the WaterAlerts.ie website and may not be scraped or copied from the WaterAlerts.ie website in order to ensure the service is offered fairly to all users.

All website design, text, graphics, the selection and arrangement thereof and all software are copyright of WaterAlerts.ie (Pin Point Alerts Limited). ALL RIGHTS RESERVED.

Submissions to WaterAlerts.ie

Where you are invited to submit any contribution to WaterAlerts.ie (this includes any emails, text, member submissions, forum postings, photographs, graphics, video or audio) you agree, that by submitting your contribution you are granting WaterAlerts.ie a perpetual, royalty-free, non-exclusive, sub-licensable right and the license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in the WaterAlerts.ie policy at www.wateralerts.ie/privacy.

Also, by submitting your contribution to WaterAlerts.ie you declare that your submission is your own original work and that you have the right to make it available to WaterAlerts.ie for all the purposes specified above. You declare that the submission is not defamatory and does not infringe any law and indemnify WaterAlerts.ie (Pin Point Alerts Ltd.) against all legal fees, damages and other expenses that may be incurred by WaterAlerts.ie as a result of your breach of the above declaration and waive any moral rights in your contribution for the purposes of its submission to and publication on WaterAlerts.ie and the purposes specified above. If you do not want to grant to WaterAlerts.ie the rights set out above, please do not submit your contribution to WaterAlerts.ie.

Limitation of Liability

WaterAlerts.ie shall not be liable for any damage, whether direct, indirect, incidental, special or consequential relating to the participation or inability to participate in the WaterAlerts.ie service. Under no conditions and in no event shall WaterAlerts.ie be liable for any direct or indirect, incidental, consequential, special or exemplary damages or loss howsoever arising, (including but not limited to negligence or breach of this Agreement or otherwise) or for any loss of data, profit, revenue, goodwill or business howsoever caused even if that loss or damage was foreseeable by, or the possibility of it was brought to the attention of WaterAlerts.ie.

Although rigorous protocols are applied to the website WaterAlerts.ie does not make any warranty that the website is free from infection by viruses or anything else that has contaminating properties. As stated in the WaterAlerts.ie Privacy Policy, “We have put in place reasonable and appropriate physical, electronic, and managerial procedures to help safeguard information we collect through WaterAlerts.ie. However, you should know that no company, including WaterAlerts.ie or Pin Point Alerts Ltd, can fully eliminate security risks associated with Personally Identifiable Information (PII)”.

WaterAlerts.ie does not accept any liability for any losses or claims arising from any inability to access the WaterAlerts.ie website.

Indemnity and waiver

You hereby agree to indemnify and keep indemnified WaterAlerts.ie its successors and assigns and each of its respective directors, officers, employees and agents from and against any and all liability, damages, losses, claims (including reasonable legal fees) resulting in any way from your use of and from material posted on the WaterAlerts.ie website or resulting from any breach of this Agreement whether such breach is carried out by you or by any other person through your account, arises out of your data, your use of the WaterAlerts.ie website, your connection to the WaterAlerts.ie website or your violation of any third party rights. Furthermore, you hereby acknowledge that any material downloaded or otherwise obtained through the use of the WaterAlerts.ie website is done at your own discretion and risk and that you waive any right to bring any claim or action against WaterAlerts.ie or its successors, assigns, directors, officers, employees and agents for any loss, damage or injury arising from use of the WaterAlerts.ie website or the WaterAlerts.ie system.

Disclaimer

The materials contained in the WaterAlerts.ie website may contain inaccuracies and typographical errors. WaterAlerts.ie does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the WaterAlerts.ie website. You acknowledge that any reliance on any such opinion, statement, memorandum or information shall be at your own risk. WaterAlerts.ie reserves the right in its sole discretion to correct any errors or omissions in any portion of the WaterAlerts.ie website.

The WaterAlerts.ie website, the information and material on the WaterAlerts.ie website are provided "as is" without any representation or warranty, express or implied, of any kind, including, but not limited to warranties of non-infringement or fitness for any particular purpose.

WaterAlerts.ie shall not be liable for any failure to perform any of its obligations under this Agreement which is caused by matters beyond its reasonable control including but not limited to Acts of God, breakdown of internet services or other computer services, war, strikes, lock-outs and industrial disputes.

Assignment

WaterAlerts.ie reserves the right to assign or subcontract any or all of its rights and obligations under this Agreement. If WaterAlerts.ie exercises this right it shall name the assignee or subcontractor on the main screen of the WaterAlerts.ie website and you will be entitled to terminate this Agreement immediately. You acknowledge that you may not without the prior written consent of WaterAlerts.ie assign or dispose of your obligations under this Agreement whether in part or in whole.

Refunds, Term and Termination

You agree to remain bound by this Agreement (or such amended Agreement) for as long as you remain a Registered User or unless WaterAlerts.ie terminates, suspends or otherwise limits access. In the event that a Registered expressly requests to leave the WaterAlerts.ie System, no further communication will be entered into between WaterAlerts.ie and the Registered User.

WaterAlerts.ie reserves the right to terminate the WaterAlerts.ie System at any time. WaterAlerts.ie will make every effort to communicate to all Registered Users the termination period, however they will not be held responsible for failing to notify any Registered User regardless of the reasons. The Registered User acknowledges that even if his or her account is terminated, he or she may receive SMS and/or emails from WaterAlerts.ie for a maximum period of one day. Please review the Privacy Policy which includes policy details on data retention.

Any fraud or abuse of the WaterAlerts.ie website, WaterAlerts.ie System etc. will result in the immediate termination of that Member's account.

Any fraud or abuse of the WaterAlerts.ie website, WaterAlerts.ie System etc. or any reason deemed appropriate by WaterAlerts.ie at its sole discretion will result in the immediate termination of that Member's account.

There is no refund policy for Subscriber account holders where there is a "change of mind". By subscribing to the service for a paid plan, you have accessed premium content and features and this is available to you for 12 months from the date of payment. If you do not renew your account, you will lose access to premium content and features, and you will revert to a free account plan after your subscription expiry date. If you no longer require access to WaterAlerts.ie then you can cancel the service midway through a subscription period, although this is your decision and no refund will be offered for any remaining subscription time. 

Modifications to WaterAlerts.ie website

WaterAlerts.ie reserves the right at any time and from time to time to modify or discontinue temporarily or permanently, the WaterAlerts.ie website and/or the WaterAlerts.ie System (or a part thereof) with or without notice. You agree that WaterAlerts.ie shall not be liable to you or any third party for any modification, suspension or discontinuance of the WaterAlerts.ie website, WaterAlerts.ie System, or any alert features included on the website. WaterAlerts.ie shall not be liable to any Member or third party should WaterAlerts.ie exercise its right to modify or discontinue the WaterAlerts.ie System. By way of example, if a data provider such as Usice Eireann or Met Eireann discontinue making their data available for alerts then this feature of the WaterAlerts.ie website and service will be unavailable immediately. This type of situation is beyond the control of WaterAlerts.ie (Pin Point Alerts Ltd.) and refunds will not be offered in this type of situation.

Notices

All notices given by WaterAlerts.ie to you will be given by e-mail from an “@WaterAlerts.ie” email address.
Notices will also be delivered by general posting on the WaterAlerts.ie website, depending on the nature of the notice.

Entire Agreement

This Agreement constitutes the entire Agreement between you and WaterAlerts.ie and supercedes any prior agreements, arrangements, statements and understandings between WaterAlerts.ie and you.

Waiver

A waiver by WaterAlerts.ie of any breach by any Registered User of any of the terms, provisions or conditions of this Agreement or the acquiescence of WaterAlerts.ie to any act (whether of commission or omission) which but for such acquiescence would be a breach as aforesaid shall not constitute a general waiver of such term, provision or condition or of any subsequent act contrary thereto.

No Partnership/Joint Venture

Nothing in this Agreement shall be construed as forming a partnership or joint venture with Registered Users and no third party company will have the right or ability to create any obligation on WaterAlerts.ie's behalf.

Governing Law

This Agreement shall be governed by Irish law and the Member consents to the exclusive jurisdiction of the Irish courts in all matters regarding it.

Invalidity

If at any time any one or more provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of this Agreement shall continue in full force and effect.

Disputes

All questions or disputes regarding the WaterAlerts.ie System, including without limitation, questions regarding participation must be submitted by within 30 days of the query where applicable, to Pin Point Alerts Limited at wateralerts@pinpointalerts.com